Job Description
PADI Travel Scuba Travel Expert (Asia Time Zone)
ob title: Scuba travel expert
Job Type: Contractor, full-time
Location: Remote
Start Date: As soon as possible
Compensation: Attractive
Reports To: PADI Travel Operations Manager
Company description:
PADI Travel is the world’s leading online travel agency for scuba divers.
It’s a platform like no other, inspiring divers to dive more, travel more and take care of our oceans. Researching and booking a scuba holiday has never been easier nor more enjoyable.
Role description:
Through our website, we receive many leads from divers around the world looking to book a dive holiday. We run a hybrid model where customers can either book fully independently or interact with us to get consulting from our scuba travel experts before they book. As such, we strive to provide first class customer service in the form of timely and very knowledgeable advice.
We are looking for experienced scuba divers/travel agents who are digital natives, are comfortable taking initiative and who thrive in a fast-paced and growing environment.
Our team is used to working under high standards. We are constantly developing new ways to increase efficiency and productivity. This means you must be hands-on, detail-oriented, not afraid to take the initiative.
Expect to encounter and learn how to take on challenging situations. Prioritizing and solving them will not only yield professional reward for you, but also great personal satisfaction. As a member of our team, you will grow, not only as a professional in the diving/travel industry you love, but also personally. You will be constantly applying and gaining very valuable skills that will improve your performance and general outlook, also outside of work!
Responsibilities:
As a member of our scuba travel expert team, you will handle the end-to-end booking process for our customers. This involves:
- Answering their questions and advising them – through chat, email and phone
- Interacting with our suppliers to get answers to open questions and confirm bookings
- Driving customers to final booking
- As necessary, providing further post-booking customer support