About the Role
Title: Seasonal Tax Customer Care Representative – Remote
Location: IA | United States
Overview
Use your own Device!
This position will require you to use your own personal device (desktop, laptop or tablet). Devices must have Windows 10 (Windows 11 preferred), minimum of 4GB RAM (8GB preferred). No need to head into an office, you can work in any quiet & confidential space of your home..what’s better? a space AND system you’re familiar with, WIN WIN!
This is a Work at Home position.
Responsibilities
Your Responsibilities
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive
- Appropriately communicate with customers including providing video support when needed
Qualifications
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
What We’re Looking for
- Logical problem-solving skills
- Availability to work various shifts
- Ability to handle heavy incoming call volume
- Ability to use Windows operating systems
- Ability to type 25 wpm
- Over 18 years of age
- High School Graduate or GED
- Predictable and reliable attendance
What We Prefer
- 6 -12 month customer service experience preferred
- Consistent work history
- Proven oral & written communication skills
- Some Technical background
Work from Home Requirements:
- Must be able to provide a personal device (desktop, laptop or tablet), with Windows 10 or later, Wired Ethernet LAN connection, Internet Connection (Satellite, wireless and dial-up ISP are not permitted), a minimum of 4GB RAM
- Internet Connection Requirements:
- Minimum subscribed download rate equal or exceeds 12.0 Mbps
- Minimum subscribed upload rate equal or exceeds 3.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Proof of internet speed required
- Clean and quiet workspace