Job Description
Senior Billing Specialist
Location: Laguna Niguel, CA
Job Type: Contract
Compensation: $30 – 35 Hourly
Kforce’s client in South Orange County California (CA) is seeking a Senior Billing Specialist. This position is hybrid after training. Responsibilities:
- Ensure timely and accurate billing of all new and recurring customer contracts and work to reduce billing errors and invoice adjustments
- Ongoing SaaS invoice preparation for subscription services
- The Senior Billing Specialist will process new contracts, assisting with licensing & cloud creation, creating invoicing and revenue schedules for new business
- Responsible for assistance with ensuring complex contracts are set up adhering to our underlying system requirements and policy standards
- Review and maintain Recurring Invoices
- Ensure that all invoices are processed accurately and sent on a timely basis
- Responding to customer and internal inquiries regarding contracts and invoices with an emphasis in high level of service to our customers
- Process credit requests, ensuring proper approval documentation in place
- Liaise with the collections team to resolve invoicing matters
- Collaborate with Sales, Customer Success, and Finance to resolve discrepancies
- The Senior Billing Specialist will contribute to billing and collection-related knowledge, documentation, and training.
- Provide support for financial statement audit requests
- Assist with building out reporting metrics to find performance trends and key areas of top improvements for the team
- Assist with ad-hoc/special projects as required
Requirements
- Associate or Bachelor’s degree in Accounting, or Business
- A strong work ethic and exceptional organizational skills and willingness to learn
- Ability to work under pressure in a deadline-driven, team-oriented environment
- Knowledge of billing systems and customer relationship management software
- Strong Microsoft Excel skills (including pivot tables and v-look ups)
- Working knowledge of Service Contracts, SaaS, and GAAP (including but not limited to revenue recognition, audit requirements)
- Proven ability to provide direct, proactive, and prompt response to customer issues, supply resolutions, and process cancellations when appropriate
- Must be detailed-oriented