Job Description
Senior Customer Service Representative
Location Houston, Texas, USA
Pay: 16.5 USD – 18.5 USD/Hour
(Plus $1500 bonus if you complete the contract with minimal attendance issues)
7 Month Contract
Description:
This is an Inbound Call Center educating and enrolling participants on Health & Benefits Enrollments for the 2023 plan year.
- This position is for support staff in Customer Service, who works on routine tasks under moderate supervision.
- Provides basic support to clients by responding to customer inquiries and answering, documenting, and monitoring call center interactions
- Handles inbound calls and makes follow up outbound calls regarding benefit, pension, and 401K plans to planned participants from clients such as Cigna, Humana, Honda, Liberty Mutual, Campbell Soup, and Blue Cross Blue Shield.
- These Client Representatives will document and communicate program information to various departments.
- They are responsible for educating the caller on their options and giving them recommendations on their plans.
- They will also monitor plan activity and identify any key issues, upcoming challenges, or potential concerns
Additional Skills & Qualifications:
- 2+ year Customer Service/ Call center
- 2 years of college experience preferred
SKILLS
- Excellent communication skills (both verbal and written).
- Ability to research and navigate multiple systems.
- Proficient in working with web based applications and Microsoft Office; ability navigate multiple systems without assistance.
- Excellent organizational and time-management skills to handle multiple tasks.
- Detail oriented to ensure accuracy.
Core Competencies include:
- Communicating with impact and personality! Being empathetic
- Critical Thinking and Problem Solving.
Work from home requirements:
- Internet speed – 50 MBPS
- MUST BE hardline connected to broadband via ethernet within 10 feet of router (Comapny provides ethernet cable)
- Must have dedicated internet connection (wifi does not work)
- You may be asked to come in during nesting after training to do ( in person coaching, IT issues , etc)
M-F 7A- 9PM (Must be flexible, you will get a shift after training)
Shift may change throughout the assignment due to business needs
Saturday hours – 10A -2 PM EST
Must be open to working occasional Saturdays
Contingents scheduled after 7PM will have increased rate – pro-rates compensate additional 10% for hours worked after 7 PM
Shift are assigned after training*
Training : M-F 8:45 EST – 5:30 EST (7:45am – 4:30pm CST) – 3 weeks of training, 1 week of nesting