About the Role
Title: Senior Customer Success Architect
Location:
The candidate MUST be located in the west region (PST or MST) as this position will be aligned with our west accounts. The ideal cities include, but not limited to, the following:
San Francisco, CA
Seattle, WA
Los Angeles, CA
San Diego, CA
Portland, OR
Denver, CO
Remote – West
Job Description:
Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 3,800 customers, including Atlassian, NBCUniversal, Under Armour, Shopify, and Jersey Mike’s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2’s Winter 2024 Report. Learn how to optimize your digital products and business at amplitude.com.
As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.
Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion-one focused on psychological safety, empathy, and human connection-that will allow employees of all backgrounds to thrive.
About The Role & Team
Join us as we deliver innovative and creative solutions to our customers. We’re looking for a Senior Customer Success Architect that will be based in the west region with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for “how things work” and “how things should work”. You are a solution- and execution-oriented individual with a dedication for getting things done.
As a Senior Customer Success Architect, you will:
- Serve as a trusted technical advisor for our customers.
- Possess a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation and data governance.
- Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.
- Gather, organize, and report trends and customer insights to optimize business processes, documentation and services.
- Collaborate cross-functionally with teams like Amplitude’s Product, Engineering, Platform Support and Customer Success Manager to streamline internal processes and improve data management experience for our customers.
- Potential travel is once per quarter.
You’ll be a great addition to the team if you have:
- Execution and customer service oriented skills, able to effectively prioritize and complete customer deliverables on-time and drive outcomes.
- Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
- Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
- Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.
At a minimum, you need to have:
- At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
- Competent in API / SDK concepts, programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).