Job Description
Senior Customer Success Consultant Healthcare Revenue Cycle (Remote)
At Janus, we believe in a world where healthcare functions efficiently. Join us on our mission to improve the lives of administrative workers and fundamentally change the way work is done. Our team is building a world-class process improvement platform to help healthcare providers generate more cash with fewer resources.
Summary
The Senior Customer Success Consultant will partner with the customer success team to ensure each customer launches our platform successfully, adopts it widely, and optimizes the value through our hands-on implementation. In this role, the Senior Customer Success Consultant will work closely with our customers to understand their business and structure deployments to maximize their return on investment. The Senior Customer Success Consultant acts as the voice of the customer internally and partner with all stakeholders to ensure customer success. As an entrepreneurial, data-driven problem solver, you will empower clients and its operational workforce to achieve more and reduce the cost of care nationwide.
Responsibilities
- Act as a trusted advisor to key customer stakeholders including supervisors, managers, and directors; puts the customer first, always.
- Understand customer business objectives, goals, culture, decision-maker concerns, market and needs to deliver appropriate customer-focused product solutions
- Learn and document existing workflows, thinking strategically on process improvements, and documenting and communicating enhanced workflow opportunities to both Janus and customer stakeholders
- Manage project plans including regular communication of risks, delays, dependencies, and ongoing customer needs as well as detailed updates and adjustments based on project changes
- Test functionality prior to deployment to ensure successful go-lives; serve as product expert and lead training on features and functionality.
- Monitor customer performance as well as preparing, analyzing, and presenting data to inform stakeholders on financial, productivity, and customer satisfaction opportunities.
- Prepare materials for customer meetings and presentations to demonstrate results and opportunities and track next steps and to-dos.
- Identify and escalate risks to project success or customer perception with proposed solutions and suggested recommendations.
- Provide feedback on Janus platform and work with Product team to inform product requirements and enhancement changes.
Qualifications
- 2+ years of experience in a technology, consulting or customer-facing role, preferably in the healthcare domain.
- Bachelor’s degree in Business or related field, or equivalent work experience.
- Passionate about technology and improving the lives of our customer’s employees.
- Ability to be performance driven, motivated with a focused attitude even while working independently.
- Self-motivated, persuasive, and proactive team player with innovative ideas to inspire team members and customers.
- Experience working with large datasets in Tableau, SQL, Excel or other data analytics tools and proven ability to synthesize data into meaningful analyses and communicate effectively with key stakeholders
- Excellent organizational, verbal and written communication skills to be able to work with customers; proven experience building strong internal and external relationships.
- Strong analytical and problem-solving skills; does not make excuses.
- Flexibility and comfort working in a dynamic and constantly changing environment of a startup.
- Has fun, celebrates success, and contributes to a positive culture!