Job Description
Senior Customer Success Manager
at Onna
Remote – US
Onna is pioneering the future of data management by enabling enterprises to capture, discover, and leverage the value of unstructured data that is created in knowledge worker applications. We do this by providing a data management platform that collects data from any application and makes it consistent and accessible for use by business users. On average, companies use 88 applications to power daily business decisions. A 21% increase from three years ago. As the digital workplace rapidly evolves, data is proliferating, content is sprawling, and knowledge is increasingly fragmented. Onna exists to help bring order, visibility, access, and control to this expanding data landscape.
Dropbox, Electronic Arts, Lyft, Carvana,Tibco, and many of the world’s most innovative companies use Onna. We support a variety of use cases including eDiscovery, information governance, knowledge management, data managed / archiving, and compliance with data protection laws. Our growing team is looking for passionate, enterprising, and visionary sales leader to expand our strategic business in the U.S.
What is it like to work at Onna?
- Be part of a Digital First community: As a Digital First company, we empower you to adapt your schedule for what works best for you, so you can collaborate with co-workers in different time zones while also meeting your own personal needs.
- Our virtual doors are always open to you: Share opinions, access experts and ask questions. At all levels, our people are approachable and supportive. Transparency is paramount.
- Thrive within our people-first culture: Everybody at Onna is a true team player, regardless of their role at the company. Our incredibly talented people also happen to be friendly, humble and willing to help. We recognize each other’s achievements and interact in a meaningful and intentional way.
- Choose your own career adventure: We strive to nurture careers by welcoming feedback and encouraging both mentorship and promotions. There are endless opportunities at Onna, whether you’re interested in deepening your role or expanding knowledge beyond your current department.
- Solving meaningful problems now and in the future: At Onna, you’ll be working on complex problems that haven’t been solved before. You’ll think, adapt, iterate and innovate to positively influence the day-to-day lives of our customers. At Onna, you’ll be on the ground as our client list grows and our use cases expand.
Company benefits with you in mind
At Onna, we truly care about each other. To nurture your career with us, we create a culture of openness and offer plenty of resources to support your growth, mental health and well-being:
- Competitive salary package, including an annual bonus and equity.
- Recharge and disconnect with our flexible paid time off policy.
- We all take a break with quarterly Onna Wellbeing Days.
- Home-office setup budget so you can create your ideal remote workspace.
- Monthly stipend to support working from home.
- Competitive health insurance package, based on your region.
- 401(k) with matching contribution (US).
- Yearly learning and development budget.
- Take your birthday off. Birthday on a weekend? Choose a day and enjoy.
- Frequent virtual social activities at the team and company level, as well as in-person team gatherings whenever possible. We are Digital First, but we’re definitely not digital only! We value togetherness and we love seeing each other’s faces!
What will make you succeed in the position?
- You have a minimum 6-7 years of professional experience in Customer Success working with high – growth Saas solutions
- You have professional experience managing customers who use Data Management, Content Management, Big Data, eDiscovery, or data / analytics platforms
- You are experienced as an end user of a Customer Success platform (i.e. Planhat, Gainsight, Catalyst, ChurnZero) or CRM administrator (i.e. SFDC, Hubspot), and ideally have a basic understanding of APIs.
- You are a data-driven problem solver with the ability to break down ambiguous problems into concrete, manageable components to think through optimal solutions.
- You have exceptional multitasking and organizational skills with an eye toward details. You are very comfortable prioritizing and managing between multiple projects/customer situations simultaneously.
- You are a relationship builder. You have incredible interpersonal skills, are energized by the relationships you maintain and able to navigate challenging conversations when necessary.
- You have strong verbal and written communication skills, a knack for storytelling and an aptitude for digesting and communicating technical concepts across audiences of varying technical ability.