Job Description
Senior Director Global Operations & Program Management
Location: Georgia – Virtual GA USA
Job Description
Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for a Senior Director of Global Operations with Business Travel Industry experience.
Senior Director Global Operations & Program Management
Full time, (home) based, US
We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we’ve been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.
In this role you will focus on the standardization and implementation of the company’s global best practices and processes.
A snapshot of this opportunity
- You will organize the structure and oversee the operational department
- With your managerial experience, you will implement directions, standards and measures that will ensure the expected client’s satisfaction, efficiencies and will be following the internal guidelines
- You will work efficiently and effectively to maximize the performance of the team as well as the elaboration of forecast, budget planning, pricing policies etc
- Review current processes, systems and polices, compare them with the global ones to identify and prioritize all local areas that need improvements and implementation of global company standards
- Collaborate and maintain close relations with operational leaders in other countries to compare and apply best practices
- Maintain and seek expansion of current knowledge of various industries (Travel Management, Travel Tech, Account Management, Contact Center Operations, Payment Solutions etc.)
How you can set yourself apart
- Proficient English oral and written communication skills
- Knowledge in Amadeus
- Experience in contact center/customer service delivery leadership role as well as the managerial and travel industry
- Prior budget and cost management as well as general optimization experience
- Extensive knowledge of contact center solutions, customer recovery solutions, travel tech and overall industry expertise in a high-volume corporate travel program
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.