Job Description
Title: Senior Entertainment Travel Consultant
Location: London, UK
Job Description
Lights, Camera, and Action! Are you passionate about television and film?
Do you enjoy working in a team environment where every day is something new and exciting? Today might be working on a premiere and tomorrow working with production crews.
Senior Entertainment Travel Consultant
Full-Time, (home) based in the office in London
We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we’ve been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.
In this role, you will be responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.). You will be working independently on requests and take the initiative to help other team members and management as requested.
A snapshot of this opportunity
- Expertly use the appropriate BCD Travel tools and systems to complete requests
- Search and confirm travel reservations for the customer
- Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
- Provide travel offers and general travel advice to travelers
- Respond to requests accurately and completely
- Excellent knowledge and application of travel supplier rules
- Provide the client with the required industry information, such as low fares, exchange costs and penalties
How you can set yourself apart
- Solid working knowledge of the travel industry, policies, procedures, and processes
- Advanced skills on the Sabre Reservation System
- Strong verbal and written communication skills
- Demonstrated excellent professional customer service and problem resolution skills
- Proven ability to handle multiple priorities simultaneously
- French and/or Spanish desired instead of excellent command
- Familiarity with iOS operating systems is a must.
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others are also high on our list. We make a difference through charitable activities in our communities across the globe.