Job ID: 27782
Full/Part Time: Full Time
Shift: 1ST
Description
As a senior member of the Digital Identity Services team, you will have responsibility for providing Citizen’s customers with a best-in-class Customer Security Experience.
This Customer Identity and Access Management (CIAM) role will require your focus on designing, engineering, and delivering security and identity products and services that empower and support our consumer and commercial customers. You will establish and drive standard design and deployment patterns for threat detection and prevention, partnering with Fraud, Risk, and Cybersecurity partners.
Your role will also occasionally participate in escalation of customer and application issues with teams integrating our identity and security products and services.
Location is not a barrier for this role, and while our preference would be to have a chosen candidate with onsite capabilities in our corporate headquarters in Rhode Island – we are open to remote employment within the United States for an experienced candidate.
Primary responsibilities will include:
Assessing existing Customer application-based threat capabilities, identify gaps, and delivering solutions to mitigate risk.
Assisting in evaluating and implementing tools to provide standards and best practices for the DIS capabilities
Working with partners to identify threat monitoring and reporting requirements, and identify opportunities and areas for improvement/enhancement
Assisting in collecting, analyzing, and interpreting data from multiple sources to improve the ability to address threat indicators
Driving threat policy configuration to support adaptive risk analysis, enabling orchestration, and multi-factor authentication
Assessing emerging Digital Identity technologies to determine where they fill gaps, overlap with existing solutions or extend capabilities
Level 4 support for the day-to-day operations of the Citizens Digital Identity Services Platform Operations team
Providing security and identity services that enable the business while maintaining the highest levels of service and support without compromising a strong risk position
Preferred Skills/Experience:
6 or more years participating actively in Cybersecurity or Fraud investigations.
2 or more years of support experience in large organizations working with senior leaders.
Experience in supporting Customer IAM security with proficient understanding of industry best practices
Exposure to orchestration and decision technologies (i.e. Transmit Security, Singular Key, etc..)
Experience in operating and administering modern threat/risk engines (i.e. SecuredTouch, ThreatMetrix, BioCatch, etc..)
Service and delivery capability with a focus on customer experience
Experience with highly complex risk issues in a technology environment and appropriate mitigation strategies.
Understanding of regulatory requirements that impact the business lines (i.e. GLBA, SOX, PCI)
Understanding of ITIL and IT service management frameworks
Demonstrated advanced communication skills both verbal and written
Ability to manage complex activities simultaneously requiring rapid delivery
Familiarity with Agile methodology environment a plus
Knowledge of ISO, NIST, or FFIEC guidance preferred
Preferred Education, Certifications and/or Other Professional Credentials:
BA/BS in Information Systems, Computer Science or related field or equivalent experience preferred
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday-Friday 8am-5pm
Pay Transparency
The salary range for this position is $90,000 – $155,000, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.