Join Sana Benefits and help us make healthcare easy. We’re building a better experience for small businesses and their employees—accessible, affordable, and seamless from start to finish.
About Sana Benefits
Sana is a modern health plan solution for small and medium businesses. By combining innovative financing with integrated technology, we cut out wasteful spending and give members access to high-quality care at lower costs. Founded in 2017, we’re backed by Silicon Valley venture firms and reinsurance partners and powered by a passionate team of engineers, designers, and healthcare operators.
Schedule
- Full-time, remote (U.S. based)
- Core hours: 9:00 AM – 5:00 PM CT (with flexibility to adjust as needed)
Responsibilities
- Partner with primary care providers to manage medication requests, pharmacy coordination, prior authorizations, and referrals
- Prep and maintain accurate patient charts, confirm eligibility, and ensure patients are matched with the right provider
- Manage diagnostic test orders, coordinate labs, and securely transfer results while maintaining PHI security
- Coordinate Durable Medical Equipment (DME) orders to ensure timely, cost-effective delivery
- Track preventive screenings and lab results to support proactive chronic care management programs
- Handle inbound patient calls with empathy and clarity, providing accurate answers and guidance
- Collaborate across teams (Care Navigation, Customer Support, Product, Engineering) to enhance patient experience and improve workflows
- Uphold HIPAA standards and confidentiality at all times
- Contribute to project/program ownership (10–20% of role) in areas such as Chronic Care Management or Team Operations Enablement
Requirements
- 5+ years of experience as a Medical Assistant (telehealth/virtual care preferred)
- High school diploma or GED required; associate degree preferred; Medical Assistant Certification a plus
- Strong knowledge of patient care procedures, medical terminology, EMR systems, and telehealth workflows
- Demonstrated ability to streamline medication requests, manage referrals, and track diagnostic testing
- Strong understanding of HIPAA compliance and commitment to patient confidentiality
- Highly organized, adaptable, and resourceful with excellent communication skills
- Comfortable balancing patient care responsibilities with operational tasks in a dynamic environment
Benefits
- $30.00 – $33.65 per hour (U.S. remote, 40 hours/week)
- Stock options in a rapidly scaling startup
- Flexible vacation policy
- Medical, dental, and vision insurance
- 401(k) and HSA plans
- Paid parental leave
- Remote work stipend
- Opportunities for career growth in a mission-driven environment
Make a direct impact on improving patient care and supporting providers while helping us fix healthcare from the inside out.
Happy Hunting,
~Two Chicks…