Job Description
Senior Representative – Customer Service Operations – REMOTE
Job LocationsUS-FL-Miami Lakes
ID2022-1827
Category: Operations
Position Type: Regular Full-Time
Overview
Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.
Responsibilities
- Provide proactive and reliable information to customers
- Root Cause customer concerns
- Eager to learn and develop as a leader within the team
- Utilizes critical thinking skills to solve customer issues
- Primarily support standing orders for specialty
What is expected of you and others at this level
- Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
- In-depth knowledge in technical or specialty area
- Applies advanced skills to resolve complex problems independently
- May modify process to resolve situations
- Works independently within established procedures; may receive general guidance on new assignments
- May provide general guidance or technical assistance to less experienced team members
Qualifications
- High school diploma or equivalent, preferred
- Prior computer experience using Microsoft Office systems preferred