Job Description
Title: Senior Service Desk Associate with German
(Hybrid)
Location: Mexico, MEX, MX
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
NTT DATA Services is currently looking for a Helpdesk Analyst – Bilingual (English-Deutsch) to join our team in Mexico (100% Remote).
Activities:
- General L1 support for hardware and MS Office packages
- Advance technical support for in-house applications and developments
- Answer technical support calls providing and escalating to other support groups
- Provide support based on email generated requests or reports
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Basic Qualifications:
- To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)
- Finished high school (a copy of your official certificate of completion will be requested)
- Availability to work 45 hours per week
- Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)
- Advanced English & Deutsch (excellent pronunciation and fluency, C2 or native preferably)
- Looking to work in IT Environment
- 6 months of experience in Customer Service and/or Tech Support
- Have basic troubleshooting skills