Job Description
Senior Travel Agent T24 (Remote)
Full time (37.5hrs), home based in Spain
Rotational shifts, nights and weekends
As a Senior Travel Consultant T24, you are the face of our company. You will communicate and respond to request for BCD clients, helping them travel smart and achieve more. The role requires a high touch service so ideally you have worked in a similar travel consultant role. If on top of that you are natural problem-solver and have customer service at heart?– Read on!
As a Senior Travel Agent, you will
* Search and confirm travel reservations for the customer
* Strong understanding of a client travel policy and can consistently provide consultation to the customer
* Provide the client with the required industry information, such as low fares, exchange costs, and penalties
* Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
* Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported
About you
* Extensive Travel Agent experience
* Working knowledge of the travel industry, policies, procedures, and processes
* Advanced skills in GDS Amadeus
* Strong verbal and written communication skills in English; French or German are a plus
* Rotational shifts, includes nights, weekends & public holidays working when rostered
* Ability to work flexible hours and weekends