Job Description
Title: Senior Travel Agent- Publicity Entertainment (Remote)
Location: United States
Work-life balance does exist: Join the journey at BCD
Senior Travel Agent – Publicity Entertainment (Remote)
Full time 40 hour week. Shifts are based on US Pacific Time Zone
You’ll be working for Netflix, the world’s leading streaming service. With an operation that covers 190 countries and that’s transformed so many lives. You’ll be dynamic, flexible with both your hours of work and work location and be passionate about providing first-class customer service as you move your travellers around the globe. A love of films, TV, media is a definite plus point as you’ll be working closely with Netflix personnel as part of their core support network.
You’ll love the challenge of the fast-paced world of Entertainment travel and will work closely with your network during key stages of Publicity, including promotion of films and series. You will also be a key player in moving talent to and from Publicity events, such as film festivals and award shows. You’ll appreciate that no two days are ever the same and will welcome the chance to play a leading role in the drama. As one of our Entertainment Travel experts, you will be the ‘go-to’ person for Netflix travellers who would be in North America and other global locations.
As a Senior Entertainment Travel Consultant, you will confidently offer expert guidance and be keen to share your knowledge. You will want to assist our clients to perfect their travel plans. You will be calm and reassuring and no challenge will be too much trouble. You will be able to offer hints and suggestions and will enjoy making recommendations. This could be for a great place to stay, the best seat onboard, the latest special offers, or just ways to make their journey run more smoothly. And of course, you’ll give our clients all of the necessary data to allow them freedom and responsibility to make informed decisions wherever possible and immerse yourself in the Netflix culture.
Your focus will be:
Accurately and efficiently handling incoming travel requests via multiple channels e.g., phone, emails for Netflix Entertainment. Travel could be for A-listers, VIPs, Talent, Press, and groups.
Providing creative solutions to ensure the publicists requirements are met
Being aware of their budgets and offering the best solutions possible
Understanding the needs of Publicists and travelers, appropriately guiding them to the best solutions
Handling amendments, cancellations, and schedule changes, including the recalculations of domestic and international airfares
Handling accommodation, meet & greets, chauffeured cars, lounges, and other VIP services
Delivering great customer service each and every time, showing your enthusiasm for working with the clients
Updating Travel Manifests and travel logs
Ensuring accuracy in itineraries, and back-office invoicing and billing
Keeping up to date with the changing nature of travel resulting from the pandemic
Providing visa and country entry restriction guidance
Working with colleagues in different regions to provide a successful global follow the sun operation
Your profile:
Previous entertainment travel experience or VIP travel is essential
A strong working knowledge of Sabre GDS and good fares and ticketing expertise
Good worldwide geography and keen attention to detail
Proven ability to handle multiple priorities simultaneously, able to adapt to change
Ability to work flexible hours with possible occasional bank holiday working
Ability to work independently, exercising discretion and judgement
Proven excellent customer service provision and problem resolution skills
Ability to work under pressure
Adaptable to aspects of the client culture
Ability to work with international teams to serve a common goal
Experience with handling small or large groups would be beneficial