Job Description
Title: Sr. Sales Development Representative, Outbound
Location: Americas Remote
Hi, I’m Rebekah, SDR Manager at Customer.io. We’re looking for Sr. Sales Development Representatives (Sr. SDR) to join our growing Outbound Team.
At Customer.io, our Outbound Team plays a crucial role in the growth of our premium business by researching, prospecting, and booking discovery calls with leads in our target market. You won’t necessarily be a data or technical expert, but you’ve shown mastery of the Sales Development Representative role/responsibilities and have a great understanding of our ideal customer profile and how our product can bring value to a prospect’s business.
Some things you’ll do
- Prospecting: Use our tech stack (Apollo, LinkedIn SalesNav, Salesforce, Crunchbase, etc.) to identify and create an ongoing list of new leads in our target market in order to book qualified sales meetings for our Sales Executives
- Work with Sales Executives (1:1 ratio) to understand prospect goals, challenges, and use cases
- Run demos with prospects and guide them through trial experience
- Team Engagement: Collaborate with the team to hone and develop new and meaningful outreach strategies
- Gain product knowledge with internal training (via SDR Team/Sales Enablement)
- Be a part of the SDR Interview panel to evaluate culture fit and learn new industry trends
- Sales tech stack SME that answers questions and leads new hire tool training sessions
- Be a regular contributing member of daily SDR stand-ups and weekly Sales Development team meetings where you’ll share useful insights with the team to improve our process and focus of industries.
- Lead quarterly Sequence revamps and consolidation
- Outreach: Focus on daily activities such as email, calling, and LinkedIn to connect with your prospect where they are most likely to respond
- Key Performance Indicator minimum expectations: 100 dials per week, 200 Emails per week, 50 LinkedIn tasks per week
- Use intent tools like G2 and Gartner to prioritize who to prospect to at the opportune time.
- Give real-time feedback on outreach learnings and insights with the sales and marketing team
About you
- You’re personable and outgoing – As a 100% remote company most of our meetings are virtual and would love to see your personality shine through the camera
- You take accountability when it comes to managing your workload and numbers
- You’re naturally curious and willing to ask questions
- You’re always learning, whether it’s about the product or use cases and how we help our customers and potential prospects
- You’re an outside-the-box thinker and willing to try new and creative approaches to cold outreach
What we’re looking for
- Experience with or knowledge of marketing automation platforms
- Previous work for a SaaS company, or understanding of more technical platforms
- Excellent written and verbal communication skills
- Motivated with a self-starting attitude
- Mid-market + Enterprise prospecting a plus
- At least 1-2 years of experience as a Sales Development Representative