About the Role
Service Center Representative (Customer Service)
san diego, california
$22.99 – $23 per hour
temporary
high school
category office and administrative support occupations
reference AB_4531513
Our client is a World-Class healthcare company with an upcoming class in August for Service Center Representatives in San Diego, CA!
This position will trainonsitefrom August to October, before moving to remote. Only candidates local to San Diego will be considered.
In this role, you will be assisting insurance members with finance related issues (payment discrepancies, etc.), membership enrollment, and general customer service. This isnota call center. This is a 6-month contract, with potential to extend. Qualified applicants will receive a required assessment. Must pass all categories to be considered, per the hiring manager.
salary: $22.99 – $23 per hour
shift: First
work hours: 8 AM – 5 PM
education: High School
Responsibilities
- Enrollment processing for Medicare
- Enter the electronic form into proprietary system
- Membership processing
- Preparation and validation of information
- Finance related activities (account resolution, payment discrepancies, data entry, etc.)
- Will make outbound calls to members to verify information
- Answer inbound calls with professionalism and proactive customer service skills
The essential functions of this role include:
- working weekends
Skills
- Follow-up
- Active Listening
- Telephone Etiquette
- Empathy
- Interpersonal Sensitivity
- Adapting to Change
- Typing Skills
- Basic Software Skills
- Basic Computer Skills
- Customer Service
- Call Center Support
- Industry Representative
- Client Service
- Customer support
- Customer Relations
- EHR/Epic
- EMR
- Accounting
- Account Reconciliation
- Problem Solving
- Data Entry
- Qualifications
- Years of experience: 0 years
- Experience level: