Join a global leader in consulting and digital transformation. Capgemini is hiring Service Centre Specialists to support customers, prescribers, and members in a fast-paced contact center environment while delivering outstanding service.
About Capgemini
Capgemini is a world leader in consulting, digital transformation, technology, and engineering services. With 270,000 team members in nearly 50 countries, we bring deep industry expertise and over 50 years of innovation to help clients achieve business ambitions. At Capgemini, we believe people drive the true value of technology.
Schedule
- Full-time, remote (Primary location: El Paso, TX)
- Hours: Tuesday–Saturday, 5:00 AM – 8:30 PM MST (8.5-hour daily shift)
- Laptop provided
- Interview process: Telephonic/Video interview
What You’ll Do
- Receive inbound calls from prescribers and members
- Create prescription cases and manage coverage, determinations, and appeals
- Use multiple software systems to research and resolve discrepancies
- Communicate resolutions directly and via professional correspondence
- Maintain compliance with government-mandated timelines and quality standards
- Apply soft skills to guide calls while meeting productivity and turnaround goals
- Stay up to date on changing client guidance
What You Need
- High school diploma or GED (Bachelor’s preferred)
- Prior call center experience with multi-screen setup
- Proficiency in multiple computer applications, dual-monitor navigation, and typing 30+ WPM
- Strong written/verbal communication and problem-solving skills
- Ability to multitask in a fast-paced, deadline-driven environment
- Quiet, dedicated workspace with reliable high-speed internet
- Receptiveness to feedback and adaptability to change
Preferred
- 1+ years call center and healthcare industry background
- Six months of PBM/pharmaceutical-related experience
- 2+ years of business experience including problem resolution and quality improvement
- Team player with strong organizational skills and flexibility
Benefits
- Base pay: $13.50/hour
- Opportunity to earn up to $400/month in incentives (performance, quality, attendance)
- Laptop provided by Capgemini
- Incentive-driven culture with contests and monthly rewards
- Comprehensive benefits as part of Capgemini’s global offerings
We’re hiring now—apply today and be part of a team where people matter and results count.
Happy Hunting,
~Two Chicks…