If you’re the go to “tech fixer” in your world and want to turn that into a fully remote role, this job lines up clean. You’ll be the first line of support for users who keep emergency medical services running, solving real problems instead of just closing tickets.
About Digitech (A Sarnova Company)
Digitech is part of the Sarnova family of companies and is a leading provider of advanced billing and technology services to the EMS transport industry. Since 1984, Digitech has built a cloud based billing and business intelligence platform that helps EMS organizations automate and monitor their entire revenue lifecycle. Their work directly supports those who save and improve patients’ lives, with a culture that values inclusion, authenticity, and impact.
Schedule
- Fully remote role within the United States
- Full time position
- Must be willing to participate in an on call rotation for after hours support
- Weekend and holiday work required at times to meet client demands
What You’ll Do
⦁ Provide technical support to internal and external users on a variety of software and hardware issues
⦁ Respond to tickets, emails, calls, and other requests in a timely, professional manner
⦁ Troubleshoot desktop and system problems (primarily Windows) and escalate advanced issues to higher level technicians or teams when needed
⦁ Create, update, and review knowledge base articles that document processes and procedures
⦁ Assist with maintaining a smooth support workflow by following established standards and documenting work clearly
⦁ Participate in on call, weekend, and holiday coverage as part of a rotation to support client demands
What You Need
⦁ High school diploma plus CompTIA A+ certification, or equivalent hands on work experience
⦁ Strong desktop support skills, especially with Windows operating systems
⦁ Excellent listening skills and clear written and verbal communication
⦁ Ability to read and understand technical manuals and procedural documentation
⦁ Experience in a remote support role is preferred
⦁ Solid troubleshooting mindset, patience with users, and comfort handling multiple requests
Benefits
⦁ Fully remote work environment supporting a mission driven healthcare technology company
⦁ Opportunity to work with a leading EMS billing and technology platform
⦁ Experience supporting both internal and external users in a real world production environment
⦁ Inclusive culture that values diversity, authenticity, and being a strong partner to those who save and improve patients’ lives
⦁ Room to grow your IT support career within the broader Sarnova family of companies
If you’re ready to put your tech skills to work for a team that directly supports frontline healthcare, don’t sit on this one.
Happy Hunting,
~Two Chicks…