About the Role
Title: Service Engineer, Service
Location: Workplace: Milford, PA, Remote
Job Description:
Summary
Hexagon’s Manufacturing Intelligence division is seeking a Service Engineer for our Northeastern PA location. This is a 100% Remote and 100% local/regional travel position.
At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.
Why Join Us?
- Be part of a global leader in industrial intelligence.
- Work remotely and travel to customer sites across the region without having to fly across the country.
- Collaborate with a forward-thinking team dedicated to innovation and excellence in customer service.
- Learn from a long-tenured existing team with deep product and customer experiences.
About the Role
As a Service Engineer, you’ll play a critical role in ensuring our customers’ success by maintaining and optimizing our high-precision Coordinate Measuring Machines (CMM) and related equipment. You’ll work independently, troubleshoot complex mechanical and electronic systems, and have the opportunity to develop your skills through exposure to innovative technologies.
What You’ll Do
- Install, repair, troubleshoot, and maintain high-tech CMM machines at customer locations.
- Provide technical expertise and training to customers on machine operation and upkeep.
- Support product innovation by working cross-functionally with R&D and technical teams to ensure customer feedback is implemented in future products.
- Work independently in a dynamic environment while delivering outstanding customer satisfaction.
- Accurately complete service reports and provide feedback to continuously improve our services.
- Enjoy regional domestic travel (100%), where you’ll interact with a wide range of clients and industries.
- Lift and move equipment weighing up to 75 pounds unassisted and be able to work a minimum of 40 hours per week, including overtime as required to meet customer needs.
Qualifications
- Technical degree (Tech School, Associate, or Bachelor’s) in a discipline such as Electronics, Industrial Mechanics, or a related field.
- Alternatively, training and experience from a Military Technical School.
- Prior experience working with hand tools and basic electrical test equipment is essential.
- Microsoft operating system knowledge is required.
- Mechanical, electrical, and software troubleshooting skills are highly desired.
- Strong problem-solving skills and the ability to work independently.
- Comfortable lifting up to 75 lbs and traveling regularly within the territory.
- Excellent communication and customer service skills.
- Prior experience with CMM machines or other industrial automation is a plus.