Support time-sensitive litigation support work by coordinating service of process, filings, and document workflows from intake through completion.
About Steno
Steno is a tech-forward litigation support company modernizing the court reporting industry through reliable operations, constant innovation, and white-glove service. Founded in 2018, Steno brings together legal, technology, operations, and finance talent to improve how legal professionals get work done.
Schedule
- Full-Time, Remote / Hourly, Non-Exempt
- Flexible schedule
What You’ll Do
- Enter, reconcile, and maintain client/order information in internal databases, including new assignments, updates, status notifications, and order closure.
- Manage assigned orders to meet service level agreements, including prioritizing rush work.
- Monitor orders outside SLA and coordinate with vendors for updates and resolution.
- Review customer-submitted court documents for accuracy prior to filing, service of process, or delivery.
- Communicate special instructions and additional customer requests to vendors clearly and promptly.
- Maintain proactive communication with customers regarding issues, status updates, or new instructions.
- Track jobs across multiple systems to ensure timely fulfillment.
- Develop and apply working knowledge of filing and service of process requirements in covered jurisdictions.
- Respond to customer inquiries and escalations, partnering with relationship owners when needed.
- Address vendor questions and issues tied to assigned orders.
- Document customer and vendor interactions with accurate, concise notes.
- Close orders and invoice completed requests.
What You Need
- Legal/litigation support experience, specifically preparing legal documents for filing and service of process.
- Familiarity with California Superior Court filing requirements and procedures.
- 2+ years of service of process dispatch/fulfillment experience.
- Experience fulfilling serves and eFiling with LegalConnect, GreenFiling, or similar portals and service of process software.
- Experience with legal CMS tools supporting service of process, court filings/copy jobs, and eFilings.
- Experience coordinating with legal support vendors, affiliates, and process servers.
- Strong communication skills and comfort working with all levels of an organization.
- Ability to move quickly through detailed workflows while staying organized.
- CALSPro CCPS or other SOP designation (active/maintained).
Benefits
- $23–$27/hour
- Health, vision, and dental benefits (low-cost plans)
- Wellness/mental health benefits for employees and families
- Flexible paid time off
- Equity options
- 401(k)
- Home office setup plus monthly stipend for internet and phone costs
If you’re strong on vendor coordination, document accuracy, and deadline-driven execution, this role is built for you.
Happy Hunting,
~Two Chicks…