Job Description
Service Representative
Location: IA-Johnston
- Temp
- Pay Rate $18.00 – $21.00 / Hourly
Description
Robert Half is hiring for a Service Representative for John Deere Financial!
As a Service Representative, you will handle inbound calls from customers and channel partners (dealers, merchants, and sponsors) to achieve service level as well as researching and resolving inquiries by phone and written correspondence on a variety of finance products.
This opportunity is fully remote!
The call center is open from 7am to 6pm (CT) Monday to Friday and 8am to 12pm on Saturday. Candidates for this position should expect to be a flexible resource with the availability to work during high call volume time periods in the week. Upon completion of training, the assigned shift hours for this position may vary.
Training hours will be from Monday to Friday 8am to 4:30pm.
Examples of assigned shift hours for consideration:
- 1) 8-hour shifts Monday-Friday
- 2) 10-hour shift Monday, 10-hour shift Tuesday, 8-hour shift Wednesday, 4-hr shift Thursday, 8-hour shift Friday
- 3) 10-hour shift Monday, 10-hour shift Tuesday, 8-hour shift Wednesday, 8-hour shift either Thursday/Friday, 4-hour shift Saturday
Please note that shift times may vary week-to-week depending on business needs.
Now, onto the role!
In this position, you will also:
- Document customer and channel interactions and enter descriptive information online in order to provide history and track issue resolution
- Resolve or make business decisions on escalated and complex questions while referencing multiple screens and/or documents
- Troubleshoot and assist customers on JDF websites and systems
- Track trends and identify streamlined processes for customer, channel and product concerns and inform/provide feedback to appropriate departments or units
Requirements
Requirements of the position:
- Customer service experience with strong negotiation, communication, and listening skills
- Experience in a Call Center and/or in the financial industry is ideal but not required.
- Ability to remain seated for long periods of time to perform telephone work in a high-volume call center environment
- Ability to adjust to shifting priorities and continuous changes in a work environment.
- Ability to manage multiple tasks in a fast-paced environment
- A conducive, private in-home workspace is required to protect company and customer information
- Stable, high-speed internet is required