Be the person patients reach when billing gets confusing, stressful, or urgent, and help them walk away with clarity and a plan. If you’re steady on the phone, sharp with details, and calm under pressure, this role lets you make a real difference every day.
About Prisma Health
Prisma Health is a large healthcare system focused on transforming care for the communities it serves. Their teams support patients across the full care journey, including revenue cycle and billing services that keep access to care moving.
Schedule
- Remote
- Full-time
- Day shift (United States of America)
What You’ll Do
- Handle high volumes of inbound calls from patients, resolving billing and insurance questions and addressing complaints professionally
- Make outbound calls for self-pay follow-up and account resolution
- Review accounts for insurance coverage and correct missing or inaccurate information
- Educate patients on claim processing, deductibles, coinsurance, copays, and patient responsibility
- Assist patients with MyChart, including setting up payment plans and explaining payment options and financial assistance
- Analyze revenue cycle issues such as denials, non-payment, overpayment, remittance corrections, and balance research
- Document all account activity clearly and compliantly, escalating urgent issues when needed
- Maintain compliance with HIPAA, privacy standards, and billing regulations
What You Need
- High school diploma or equivalent (or post-high school diploma/highest degree earned)
- 2+ years of billing, bookkeeping, and/or accounting experience
- Strong phone and written communication skills with a professional, patient-first approach
- Ability to manage high call volume while maintaining accuracy and poise
- Familiarity with the revenue cycle and Epic (preferred/expected based on role description)
- Solid judgment to identify urgency, escalate appropriately, and document thoroughly
Benefits
- Not listed in the posting (review employer benefits details during application process)
If you’ve got revenue cycle experience and you’re good with people on their hardest days, don’t wait around on this one.
Bring your patience, your precision, and your steady voice.
Happy Hunting,
~Two Chicks…