About the Role
Title: Social Media Community Manager, North America
Job Description:
Location: 100% Remote, only within the US
The Social Element:
Hello! We are a leading global independent full service social media agency, founded 21 years ago. Our 260+ team members look after some of the world’s largest brands (Mondelez, Diageo, Keurig Dr Pepper). We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social.
We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience.
We are looking to build relationships with talented Community Managers, whom we can contact as and when hourly paid work is available on our increasing client base.
Is this you?
Are you a talented Community Manager with experience with clients in the alcohol or beverages space?
Do you enjoy working with a modern, friendly and casual yet sophisticated tone of voice?
If so, we are looking for talented Social Media Community Managers to support us with exciting growth in North America.
The Opportunity
Our Social Media Community Managers are the voices of our brands and are at the forefront of how consumers engage with them across social.
In this role, we expect you to be the master of the brand by understanding their social offerings, their consumers and their products. In turn, this puts our Social Media Community Managers in the perfect position to show brand love in front of the community.
Your main responsibility will be responding to consumer’s queries, complaints, and engaging with the online audience on behalf of our client while keeping with their bright, playful and happy look and feel. In addition you will be moderating the content, ensuring that we are keeping the community safe at all times and taking care to ensure that any content is within the guidelines and policies set out by the brand.
In this role you are able to use your knowledge on best practices across social platforms as well as your skills in customer service by providing every customer with an authentic interaction.
At the heart of this position is ensuring that our brands are connecting with their communities and building positive associations while remaining human, genuine and caring to every customer’s needs and circumstances.
Working Hours
This work will be on an hourly paid basis so ideally,, we are looking for candidates who have flexibility and availability to work across weekdays, evenings and weekends to cover all project hours. The more flexible you can be, the more hours we may be able to allocate to you.
Requirements
Strong US English written skills as you’ll be crafting engaging responses in social media.
Background experience: either engagement, social customer care, and/or community management, either with a brand or digital agency.
Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube and being up to date with the latest trends.
A confidence with digital technology and using a variety of tech tools and platforms.
A self-motivated social media expert who is comfortable working remotely.
IT Policy
We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:
- Operating system Windows 10 64bits or higher / MAC OS X version 12 (Monterey) or higher. We do not support Windows 8 or older / MacOS Big Sur or older.
- i5 8th generation or faster 64-bit (x64) processor
- At least 8GB RAM (16GB recommended)
- Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended)
- 40 GB available HDD (SSD recommended)
- A Webcam and headset
- Android or iOS device for 2FA
- Chromebook and Linux are not supported