Job Description
Software Support Specialist
- Location: Jacksonville, FL
- Worksite Remote
- Job Type Temp to Perm
- Pay Rate $19.79 – $22.91 / Hourly
Description
Summary:
The Software Support Specialist is responsible for providing technical support to customers who are using the company’s software products. This includes troubleshooting software issues, providing training on how to use the software, and assisting customers with installing and configuring the software.
Essential Duties and Responsibilities
- Respond to customer inquiries and requests for assistance in a timely and professional manner.
- Troubleshoot software issues and identify solutions.
- Provide training and support to customers on how to use the software.
- Assist customers with installing and configuring the software.
- Document and track customer issues and resolutions.
- Work with other members of the support team to resolve complex issues.
- Stay up-to-date on the latest software releases and updates.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in software support.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience with a variety of software products and technologies.
Preferred Qualifications
- Experience with the company’s software products.
- Experience with customer support ticketing systems.
- Experience with remote support tools.