Bring your bilingual skills to a meaningful role helping credit union members resolve account questions and financial concerns.
About Velera
Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. Supporting over 4,000 financial institutions across North America, Velera helps clients stay ahead with innovative technology, secure financial solutions, and outstanding service.
Schedule
• Training starts September 15, 2025
• Second shift schedules available
• Full-time, remote (U.S. only)
What You’ll Do
• Answer inbound and outbound calls from credit union members
• Assist with financial inquiries, account issues, and service updates
• Provide clear, empathetic, and professional support
• Escalate complex issues to management when needed
• Mentor newer agents and share feedback with leadership
What You Need
• High school diploma or equivalent
• 2+ years of customer service or 1 year of call center experience preferred
• Strong bilingual skills in English and Spanish
• Excellent communication and problem-solving abilities
• Proficiency with PC/Windows and basic MS Word and Excel
• Ability to multitask and navigate multiple systems
Benefits
• Starting pay $17.87/hr + BONUS ($1.00/hr bilingual differential)
• Medical, dental, and vision with telemedicine
• Life insurance, disability coverage, and 401k with match
• Paid Time Off (PTO), parental leave, and 12 paid holidays
• Health Savings Accounts (HSA) with contributions & Flexible Spending Accounts (FSA)
• Tuition reimbursement, EAP, and wellness programs
Start training soon—spaces fill quickly for this bilingual opportunity.
Ready to make an impact while working from home? Join Velera’s mission-driven team today.
Happy Hunting,
~Two Chicks…