Job Description
Spanish Bilingual Sales & Reservations Agent (Full Time)
Phoenix, Arizona
Full time
job requisition id
R179469
Purpose of Job
If you are self-motivated and enjoy a fast-paced environment with the opportunity to sharpen your skills in customer sales and support, a job as a U-Haul Sales & Reservations Agent may be for you! Sales and Reservations Agents take back-to-back, incoming calls from customers who need help with U-Haul products and services. Primary duties include:
- Serving customers by quoting rental rates and earning new business through sales and cross-selling.
- Providing support to customers with existing business by making changes to reservations, answering general questions, helping customers with concerns, and taking storage payments.
Our Sales & Reservations Agent role will be a new career for you, and the initial education period will set you up for success. Our comprehensive, paid, three-week education program is fast-paced, hands-on and will help to build upon your skill set through continuous coaching and education. It includes instructor-led class discussions, hands-on education, and e-learning modules through our very own U-Haul University. The instructor-led guidance will help you to support our customers independently as you learn and begin performing some of your job duties, including taking live calls with customers the first week.
Job Requirements
We are currently seeking dedicated professionals to work remotely (work from home) in customer sales and support with the desire to work a full-time schedule. As a Bilingual Sales & Reservations Agent you will work within defined guidelines, including scripting and reading customer advisories, to facilitate the reservation process for customers through needs-based, inbound sales calls in both English and Spanish.
Primary Responsibilities:
- Identifies and confirms the customer’s moving needs and finds needs-based solutions by matching the available products or services with the customer’s needs.
- Recommends new or alternate products and services that might be of interest to the customer, or cross-selling products and services.
- Learn and sell the benefits of doing business with U-Haul.
- Maintains a high level of customer service and satisfaction and demonstrates commitment to quality through positive and upbeat customer interactions.
- As needed, Bilingual Sales & Reservations Agents may assist providing translation between Spanish speaking customers and other Departments.
Minimum Experience:
- Must be bilingual – Spanish and English
- Up to one year of customer service or sales experience.
- Strong interpersonal and communication skills (clear speaking voice, excellent verbal communication, and active listening skills).
- Ability to prioritize and multi-task, including navigating through and using multiple business applications.
- Successful completion of a job-related assessment is required.
Preferred Experience:
- One year of customer contact experience in a needs-based sales environment.
- Experience in a fast-paced contact center environment.
- 6+ months experience frequently communicating with customers by phone, e-mail, chat, and/or face-to-face.