About the Role
REMOTE SPANISH BILINGUAL TEXT / CALL CRISIS SPECIALIST
Location Knoxville, Tennessee
ZIP/Postal Code 37917
Job Type Perm
Category Customer Service
Req # MSP-697878
Pay Rate $18 – $26 (hourly estimate)
JOB DESCRIPTION
An employer is looking for a highly skilled Remote Crisis Text / Chat Specialist to join one of our largest national clients.
In this role you’ll join a growing team, and respond to texts and calls from individuals calling into a 988 hotline / text service who are experiencing suicidal ideation or considering self harm. There will be two weeks of training followed by a final role play to mark the end of training. This is a Spanish bilingual role, therefore you must be fluent in Spanish in order to be considered for this role.
The shifts for this position are 4 am – 12 pm EST Mon, Wed, Fri, Sat, Sun, with Tues and Thurs off. They also have an opening Sun – Thurs from 12 pm – 8 pm EST with Fri and Sat off, or Thurs – Mon 12 pm – 8 pm EST with Tues and Wed off.
This role pays $22/hr, however after 90 days the rate goes up to $24/hr.
Usually calls that you’re de escalating last around 15 minutes, but the amount of calls you’ll be taking per day will vary. Counselors get two 15-minute paid breaks, and one unpaid 30 minute lunch.
REQUIRED SKILLS & EXPERIENCE
-Bachelors degree or equivalent experience preferably within the mental health field
-Fluent in Spanish, both written and verbal
-At least 1 year of experience within the mental health field