Job Description
Spanish Speaking Health Plan Call Center Supervisor
- Austin, Texas
- Administrative Support
- 264137
Details
- Department: Ascension Care Member Services, Dell Support
- Schedule: Full-Time, 8-hour day shift, Monday – Friday, Fully Remote
- Facility: Automated Benefit Services (ABS)
Must Reside in Texas
Benefits
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: PRN, Short-Term Option, etc.). Connect with your Talent Advisor today for additional specifics.
Responsibilities
As a Spanish Speaking Health Plan Call Center Supervisor you’ll supervise the daily activities of the call center staff in assigned areas.
- Provide leadership, orientation, training, coaching, and mentoring to departmental staff.
- Assist with performance evaluations and disciplinary actions.
- Determine, coordinate and supervise daily staffing assignments and staffing levels.
- Ensure staff compliance with departmental and organizational policies, procedures and protocols.
- Participate in multidisciplinary meetings, committees, and projects addressing issues related to educational initiatives, conflict resolution, cost containment issues, implementation of new services/systems, and performance measures.
- Work collaboratively with leadership to meet and exceed call center performance standards.
- Knowledge of healthcare claims, Medicaid, Medicare, Pharmacy benefits, etc
Requirements
Education:
- High School diploma equivalency with 2 years of cumulative experience OR Associate’s degree/Bachelor’s degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required. 2 years of leadership or management experience preferred.
Additional Preferences
- 1 – 2 years of Healthcare Call Center Leadership experience, preferred.
- Knowledge of Facets, preferred.