Job Description
Spanish Translator/Interpreter
Jackpot Nevada, USA
Job Reference: US15R6AP_BH3740346
Work Type: Full Time
Employment Type: Temporary
Career Level: Experienced (Non-Manager)
Location: Nevada, USA
Job Description: Work at Home Bilingual English/Spanish Language Phone Interpreter
- Job Title: Telephone Interpreter
- Location: Work at Home position in Nevada
- Position: Contract Position Long Term
**This is a remote position. The Interpreter works from his/her home-office. It is essential to ensure a quiet & secure environment.**
Position Overview:
The Telephone Interpreter is responsible for handling calls on demand and renders the meaning of conversations between required language and English speakers. The interpreter breaks the communication barrier in a wide range of industries including: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
The interpreter processes information quickly, concisely and recognizes sensitive cultural differences. He/She is always professional and courteous. The interpreter uses appropriate terminology and understands common industry procedures and practices. The calls may involve simple or complex, technical, or non-technical subjects. Telephone interpreters translate verbally.
Principal Duties and Responsibilities:
- Answer calls promptly and conduct interpretation in a friendly and professional manner.
- Render correct concepts and meanings according to the conventions of established
interpretation protocol, avoiding omissions or additions. - Speak clearly in both languages using proper pronunciation, enunciation and polite
expressions. - Maintain a professional demeanor throughout the call, always.
- Remain calm during calls if one of the primary speakers is incoherent or
upset, especially in emergency situations. - Maintain punctuality and availability during scheduled work hours.
- Follow client instructions, in compliance with protocol to ensure client expectations are
met with the Limited English-speaking Person, avoiding interaction with the Limited English-speaking Person without client’s permission. - Understand protocol and terminology for various industries including, but not limited to,
Medical, Insurance, Finance and Law. - Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Qualifications
- Fluency in the required language Spanish and English and skilled in the associated cultural dynamics.
- Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the Limited English-speaking Person.
- Excellent listening, retention, and note-taking skills to maintain a high level of accuracy
during interpretation. - Education or work experience in language-related fields such as teaching, language
assessment, translation or interpretation would be an asset. - Must be at least 18 years of age.
- Legally authorized to work in the United States.
- Able to work independently.
- Able to commit to working a minimum of 37hrs/weekly
- Has the aptitude for close attention to detail regarding shift/schedule adherence
Technical Requirements:
- iPhone or Android phone
- High speed Internet connection for work related electronic communication.
- This internet connection should provide download speeds of no less than 5 Mbps and upload speeds of 1 Mbps.
- Paper shredder to dispose of handwritten notes taken during calls
Physical Requirements:
- Must be able to operate a keyboard and mouse and remain in a stationary position the
majority of the workday. - Must have sufficient manual dexterity to type or write.
- May be exposed to moderate noise levels, i.e. computer, audio, telephone