If you want a clean, remote, human-facing healthcare role that’s more “patient advocate” than “hard sales,” this one fits. It’s basically: help Medicare patients understand coverage, solve billing issues, and keep them feeling taken care of.
About CVS Health
CVS Health serves customers through retail, pharmacy, and insurance-related services (including Aetna). This role sits in Customer Care on the Membership Management Team.
Schedule
- Full-time (40 hours/week)
- Remote (Illinois)
- Application window closes: 08/31/2026
What You’ll Do
- Learn Medicare basics and help patients navigate coverage issues
- Explain benefits and encourage patients to reach out with questions
- Build trust and connect patients to the right internal resources
- Support in-center Patient Relations Managers + Insurance Advisor partners
- Help patients resolve medical bills (inside and outside the company)
- Deliver strong customer service over the phone
What You Need
- High school diploma
- Typically under 1 year relevant experience
- Strong phone presence + solid PC skills
- Problem-solver mindset, flexible attitude
- Bonus points (not required): Medicare/Medicare Advantage familiarity, sales background, community health experience, multilingual
Benefits
- Pay range: $17.00–$31.30/hour (actual offer varies by experience/location)
- Medical plan options
- 401(k) with matching + employee stock purchase plan
- Wellness programs, counseling, financial coaching
- PTO, flexible schedules, family leave, tuition support (eligibility-based)
Backbone note: “Sales background preferred” is CVS hedging. The real game is retention and trust: you’re guiding people through confusing Medicare stuff and calming panic around bills. If you hate phone work or get drained by emotional calls, this will wear you out. If you’re steady, patient, and good at explaining, you’ll shine.
Happy Hunting,
~Two Chicks…