Job Description
Medicare is a high growth and fast moving segment at Aetna. The Sr Health Concierge position in the Government Programs Unit is part of the Florida Medicare Marketing team located at the health plan in Plantation, Florida. As a member of the Medicare Marketing Team, you will be responsible for providing outreach services to our Florida Medicare members to educate and assist them in applying for state and/or federal government programs.
Required Qualifications
Conducts outreach to members and provides assistance to apply for state and federal government benefit programs.
Assists members with the completion of applications to ensure all eligible benefits are received.
Gathers and submits the required documentation to the appropriate government office.
Obtains Authorization to Represent form to complete and submit the applications on behalf of the member.
Provides follow-up on all pending applications to ensure timely processing.
Offers guidance to members on how to proceed with other government programs that may be available.
Maintains individual production levels and quality goals on a consistent basis.
Adherers to compliance within CMS guidelines.
Performs other duties as required.
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
Fluent in English and Spanish. Spanish speaking is required. Excellent customer service experience is a essential.
Education
High school diploma and/or some college preferred but not required
Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.