If you’ve already lived in the HSA/COBRA world and can handle high-volume calls with accuracy and calm, this is a solid step-up role. You’ll guide real people through benefits that matter, and you’ll own the issue from hello to resolution.
About Businessolver
Businessolver delivers benefits technology and services that help organizations reduce risk, boost engagement, and support employees through easy-to-use tools and service-first guidance.
Schedule
Remote anywhere in the contiguous 48 states.
Must be available for a full-time shift between 7:00am and 7:00pm CT.
What You’ll Do
- Support inbound callers with Health Spending Account, COBRA, Retiree, and Exchange questions and requests
- Assist members with enrollment for HSA/COBRA/Retiree/Exchange programs
- Answer inbound calls with professionalism, energy, and a positive tone
- Provide accurate, thorough answers and document call details in the system
- Process transactions compliantly, timely, and accurately
- Take ownership of cases end-to-end, from intake through resolution
- Diagnose and help resolve technology-related issues impacting the member experience
- Jump in to support teammates by learning the business, client needs, and internal processes
- Work under general supervision while following established procedures
What You Need
- 3+ years of Health Spending Account, COBRA, Retiree, or Exchange experience (required, non-negotiable)
- Strong customer-first mindset and excellent phone presence
- Comfort with technology and the ability to learn new tools quickly
- Ability to identify and own technology issues through resolution
- Strong communication skills and attention to detail
- Team-player mentality with a quality and excellence focus
- 5+ years of HSA/COBRA/Retiree/Exchange experience (ideal)
Benefits
- Pay range: $20.00 to $23.00 per hour (based on education, experience, skills, internal equity, and market alignment)
- If benefit eligible: comprehensive benefits package offered (varies by eligibility)
This role has one “gotcha” you cannot finesse: if you don’t have real HSA/COBRA (or Retiree/Exchange) experience, they will bounce the application fast. If you DO have it, this is a very winnable lane.
Happy Hunting,
~Two Chicks…