Job Description
Title: AAA Staff Assistant
Location: USA- Columbia, MD – CCIT
+ Become part of AAA’s established & trusted brand! We’ve been serving our members for over 100 years
+ No Sundays – 37.5 hour work week
+ Bi-Weekly Pay – Plus a Monthly Incentive Plan based on your individual performance
+ Over 3 weeks of paid time off accrued during the first year
+ Complimentary AAA Premier level membership
To the qualified candidate, we offer:
+ Convenient Store Hours: Monday – Friday, 8AM to 6PM, and Saturday, 8AM to 3PM
+ An hourly rate starting at $22.50/hr., based on experience and location
+ Monthly Incentive Plan based on your individual performance
+ Comprehensive health benefits package
+ Over 3 weeks of paid time off accrued during the first year
+ Paid time off to volunteer
+ Tuition reimbursement
+ 401(K) plan with company match
+ Complimentary AAA Premier level membership
What you’ll do:
+ Consistently up-sell/cross-sell AAA products including new memberships, credit cards, and insurance referrals
+ Plan domestic travel vacations (car rentals, hotels, vacation packages, maps, tour books and, triptiks)
+ Answer incoming overflow calls for Roadside Assistance during high call volumes
+ Lead, guide and direct the daily operations of the Retail Store, including administrative and associate-related issues in the absence of the Retail Manager
+ Serve as backup to the cashiers
What we are looking for:
+ Have a high school diploma/GED
+ Minimum of six (6) months of sales/customer service experience
+ Have effective communication skills both written and oral
+ Proficient computer skills including the ability to multitask in several websites and programs
+ Ability to read maps and geography knowledge a plus