Help shape customer experience for Airbnb automation software with both direct support and strategic impact projects.
About Hospitable
Hospitable builds state-of-the-art software that empowers Airbnb hosts and short-term rental managers to automate operations seamlessly. As a remote-first company, we hire based on time zones, not geography, and embrace diversity in background, culture, and experience. Our customer base trusts us for fast, reliable support while providing valuable feedback that drives product innovation.
Schedule
- Full-time, remote (USA-based, North American time zones)
- Work week: Sunday through Thursday
- Support delivered via email, live chat, and occasional Zoom calls
Compensation
- $81,787 – $102,521 annual gross salary (based on experience)
- Equity participation with RSUs
- Additional incentives available
Responsibilities
- Provide expert frontline support, resolving complex cases with empathy and technical precision
- Handle customer inquiries across chat, email, and calls throughout the user journey
- Troubleshoot advanced technical issues and ensure customer satisfaction
- Lead strategic projects to improve support operations, such as enhancing documentation, training AI solutions, and creating educational materials
- Mentor and train team members; contribute to onboarding and ongoing product knowledge sharing
- Collaborate with product managers and internal teams as a product expert and advocate for customer feedback
- Drive initiatives that improve workflows, processes, and overall customer experience
Requirements
- 7+ years of experience in customer-facing roles, preferably in SaaS
- Demonstrated excellence in frontline customer support and technical troubleshooting
- Experience balancing support responsibilities with strategic project ownership
- Skilled in mentoring, training, and knowledge-sharing practices
- Strong communication, organizational, and multitasking skills
- Bonus: Experience as an Airbnb host or in the short-term rental industry
Benefits
- Up to 35 paid days off per year (self-serve holidays, PTO, sick leave, parental leave)
- Healthcare (EPO, PPO, HSA options for U.S. employees), 401(k)
- Equity with RSUs
- Mental health and therapist support via Slack
- Fully remote, supportive, and people-first work culture
- Opportunities for growth, leadership, and innovation
Join Hospitable to deliver exceptional customer experiences while shaping the future of Airbnb automation.
Happy Hunting,
~Two Chicks…