We are committed to diversity and inclusion, and demonstrate our values through equitable pay, fantastic benefits, and access to all reasonable accommodations.
Role
- Provide exceptional service to Fast Store buyers when they are in need of assistance
- Respond to buyers’ reviews on Trustpilot and other platforms in a polite, friendly tone
- Delight our Fast Store buyers at every interaction with them to ensure their complete satisfaction
- Work directly with the General Manager to ensure the Fast Store is fully stocked and operational at all times
- Collaborate with the Sales, Partnerships and Marketing teams to ship branded merchandise to events around the world
Requirements
- 2+ years of experience delivering exceptional support with positivity, empathy, and understanding for an e-commerce company
- Strong communication skills both verbal and written to effectively respond to buyers’ messages in a clear and concise manner
- Have a technical understanding and the ability to troubleshoot and resolve technical problems
- Keep customers top-of-mind and their happiness as your primary motivation
- Be proactive, inventive and a natural problem-solver
- Ask thoughtful questions and take action to come up with a solution
- Be passionate about your own growth, and help your teammates grow with you
- Experience providing customer support across all channels, including email, voice, chat, and social media
- Proficiency in multi-channel support tools like Zendesk
- Experience working in a global support or service organization, supporting one or more regions
- Flexible to work weekends and holidays based on business needs, such as promotions
Plus
- Experience using seller functionality within e-commerce platforms like BigCommerce or Shopify
- Knowledge of how direct-to-consumer e-commerce businesses operate including order fulfillment through third-party carriers
- Experience working at a startup, particularly with an e-commerce focus
Benefits and Perks- Because People Matter
Comprehensive insurance (paid 99% by the company) with no deductible, and 10 dollar copaysGlobally remote with flexible work schedules to fit your needsGenerous parental/family leave for all caregivers- available at any time within 12 months after the new family member joins you401k with match up to 4%Equity grantPeople-focused PTO that you determine- time off is there when you want it, when you need itFrequent inclusive events scheduled to allow everyone to express their voice (or dance skills)Monthly exercise and internet stipends—and snacks