Job Description
Student Communication Coordinator
REMOTE
Arizona, United States
Student Advisory
DESCRIPTION
Fullstack Academy is a top-ranked immersive school for technology skills training. Fullstack offers comprehensive training opportunities across the U.S. and prepares students with the in-demand skills they need to launch fulfilling tech careers.
“Fullstack Academy has been a life-changing experience” is something we hear often and the reason why we come to work everyday. We are looking for a Student Communication Coordinator to form instant connections with our prospective students and guide them through the initial stages of enrollment into our bootcamp programs and University Partnership Programs.
ABOUT THE ROLE
As the Student Communication Coordinator at Fullstack Academy, you will collaborate across the student advising team to support our Student Advisors for Fullstack Academy’s immersive tech education programs. You will proactively reach out to prospective students to generate contact, connect them with their advisor, facilitate meetings, and support chat/text engagements with students You will respond to prospective students, in real-time, to inspire students by describing the nature, value and career possibilities of our programs.You will collaborate across the enrollment advising team and the company to ensure alignment between student needs, our program offerings, and the ways we engage potential students.
This is a Full-time role open to candidates in the Phoenix, AZ area and will be reporting to our Student Advising Manager.
RESPONSIBILITIES:
In this role, you will:
- Proactively contact prospective students to ensure the service levels and key performance indicators are met or exceeded.
- Follow procedures, scripts, and call tracks to meet the expected results while ensuring a warm and personable relationship is being developed.
- Respond to potential students who have demonstrated an interest in learning more about immersive tech education in real-time, through general email box, chat and text message platforms
- Manage the team’s general email, events email, and support communications
- Capture notes and update CRM databases with relevant information from interactions with potential students
- Occasionally responsible for assisting in collecting admissions documents, generating reports, data entry or CRM management tasks, management of student information system data integrity and security.
- Communicate ideas for policy and procedure improvements to create greater efficiency and enhancement of the student experience.
- Understand and support the Fullstack’s mission and total enrollment objectives.
- Compliance with all internal and external regulatory policies and procedures.
- Develop rapport and constructive working relationships with all internal and external customers.
- Demonstrates and lives by Fullstack Academy’s Values and maintains a positive and constructive attitude when communicate with students and others in the organization
- Regular, reliable attendance.
ADDITIONAL JOB DUTIES (INCLUDE BUT ARE NOT LIMITED TO):
- Interpret and communicate Fullstack policies and procedures accurately.
- Effectively communicate and report as required or requested with management.
- Exercise independent judgment and effective critical thinking skills.
- Occasionally responsible for taking on tasks outside the normal scope of your job. As a growing organization, all team members may be asked to redirect or expand efforts to assist in areas under resourced. As an example, but not limited to covering for each other during vacation or if someone is out sick.
QUALIFICATIONS:
You are a great fit for this role if you have:
- 1+ years of experience in an outbound sales, customer service or student-facing roles, high volume call center, public contact related professional experience required (preferably in an outbound call center environment)
- Multi-line/call center phone experience strongly preferred (predictive auto-dialer experience).
- Prior experience operating chats, general email boxes and ticketing systems within an organization.
- Passion for technology education that translates to enthusiastic, engaging, and genuine oral and written communication style and skill.
- A high degree of ownership over your work and results, and an internal drive to meet and exceed goals
- A strong sense of personal integrity and values, and a desire to genuinely help people improve their lives
- A solution-oriented ability to research independently for an answer to allow for faster student response times
- The skill to simultaneously navigate multiple software applications and technologies
- The ability to type 45+ WPM
- Ability to work a Monday – Friday shift with possible 1-2 weekend days per month.
- BA/ BS degree is preferred
Your an exceptional candidate if:
- Proficient in Google Suite and Slack
- Demonstrated effective critical thinking, decision making.
- Experience using enterprise CRM software (Salesforce, HubSpot, etc.) and ticket management software (i.e., Zendesk)
- Experience working as part of a distributed team