About the Role
SUPERVISOR, BILLING
POSITION SUMMARY
The Billing Supervisor will assist in maintaining and promoting efficient processing and productivity efforts. This position will be responsible for overseeing the preparation of invoices, ensuring timely updates for client records, and reviewing billing staff results to ensure accuracy and timely billing.
ESSENTIAL FUNCTIONS
- Provide regular data summaries to leadership, implement best practices on areas where challenged, promote solutions to streamline and improve efficiencies.
- Demonstrate commitment to quality assurance, improving the customer experience, and demonstrate excellence in detecting and resolving customer experience challenges.
- Help manage department ticket inventory by responding or providing FCSRs with supporting documentation as needed.
- Manage monthly administrative invoicing for high profile/sensitive client relationships.
- Maintain accurate records of all billing and collection activities.
- Maintain Access Databases, Power BI, and SSRS reports to track services/activity for clients and staff.
- Actively participate in department meetings, contributing to the development of new programs and methods to improve effectiveness of delivery and member service.
- Monitor invoicing process to ensure timely invoicing.
- Demonstrate strength and understanding of ASO Billing business processes and resources to assist staff effectively.
- Foster teamwork by professionally interacting with peers, all levels of the department and cross-functional teams.
- Clearly communicate expectations, provide employees with the training, resources, and information needed for daily tasks. Enhance communication via effective, regular team meetings, individual training and/or daily huddle.
- Lead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent.
- Clearly communicate expectations, provide employees with the training, resources, and information needed to succeed.
- Actively engage, coach, counsel and provide timely, and constructive performance feedback.
- Performs other related duties as assigned.
EDUCATION
- Bachelor’s degree or equivalent work experience required
EXPERIENCE AND SKILLS
- 3+ years of experience in billing and collections, required
- Supervisory experience or demonstrated leadership potential. (i.e., previous team lead role, project leader, senior funding analyst etc.) is required
- Ability to analyze billing codes and invoices
- Excellent communication and problem-solving skills
- Proficient in Microsoft Office and accounting software
- Experience with Power BI and other reporting software
- Strong attention to detail