Job Description
Title: Support Center Associate
Location: United States
Remote
PerfectServe provides healthcare’s only comprehensive and secure communications and collaboration platform. The company’s flagship solution unites physicians, nurses and other care team members across the healthcare continuum and facilitates timely interaction between them.
With Dynamic Intelligent Routing, PerfectServe automatically identifies and provides immediate access to the right care team member, enabling effective population health management through communication-driven workflows.
More than 100,000 clinicians in organizations such as Advocate Healthcare, Ascension Health, Covenant Medical Group, Memorial Hermann, Memorial Care Health System, Orlando Health, St Joseph Health and WellStar Health System rely on PerfectServe to help them speed time to treatment, promote physician alignment, enhance the consult process, increase transition efficiency, provide nurses more time for direct patient care and reduce HIPAA compliance risk.
Position Overview:
Our growing team is seeking customer service team members who enjoy helping, training, and troubleshooting with our clients. If you are looking for an opportunity to advance your career in customer service, this is a chance for you to get in on the ground floor. This industry is exploding and it’s our goal to help you to become a rock star! Support Center Associates play a vital role in assisting our clients and ensuring their requests are resolved.
New team members will be given extensive training to be successful in this role and will have career development opportunities.
Key Responsibilities:
- Field incoming client communications via phone, email, and chat
- Troubleshoot problems to determine the root cause and take required steps through issue resolution
- Apply your expert understanding of PerfectServe’s technology to meet the communication workflow needs of our clients
- Train clients to manage their applications via the PerfectServe web, phone, and mobile interfaces
- Address client complaints to provide best possible solution
- Implement all solutions with the highest level of quality to ensure safe, efficient, and effective clinical communications
- Maintain high level of customer satisfaction and strive to consistently exceed client expectations
Essential Qualifications:
- Associate degree or 1-2+ years of relevant experience
Beneficial Qualifications:
- Bachelor’s degree
- Experience with healthcare technology
- Experience in a process improvement role
- Experience in a contact center or professional services environment
Environment, Physical & Other Requirements:
This position requires interaction with people and technology while either standing or sitting. To best service our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation.
While performing the duties of this job, the employee must be able to sit for extended periods of time(position is primarily sedentary),must have acute hearing ability, must be able to speak English and must have the ability to perform repetitive hand motions.