About the Role
Support Engineer
We are looking for an empathic support engineer who is excited about solving technical issues for our enterprise customers. As a support engineer at Sanity, you will work closely with Product and Engineering teams and collaborate with Solution Engineering and Sales around customer-facing activities and initiatives.
Who are we?
Sanity.iois a modern, flexible content platform that replaces rigid legacy content management systems so companies likePUMA, Spotify, Figma, Riot Games,andSkimscan create amazing digital experiences for their customers.
One of our big differentiators is treating content as data so that it can be stored in a single source of truth but seamlessly adapted and personalized for any channel without extra effort. Forward-thinking companies choose Sanity because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business.
Backed by Netlify, Vercel, the founders of Twitter and Medium, Herokus ex-CEO, and leading VCs like ICONIQ Growth, Threshold Ventures, and Lead Edge Capital, Sanity is at the epicenter of the modern digital product development stack.
You can only build a great company with a great culture.Read about our valuesand join us in building a diverse and inclusive team.
About the Role
We are looking for a friendly developer that loves helping people through their technical hurdles. Our fast-growing enterprise customer base and developer community consist of a wide range of people solving different problems with various frameworks and technologies. To us, its important to foster an inclusive and friendly environment and a space where people of different experience levels feel comfortable asking for help. You will have an important presence, interacting with developers from across the world.
As our user base grows larger and, with it, the volume of questions and feedback, we also believe its important to build tooling, infrastructure and processes to help us incentivize community and customer self-reliance, make it easier to follow up conversations and to pull useful signals out from the activity.
What will you be doing
- Work closely with our Enterprise customers to resolve technical issues and answer questions.
- Troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples of issues.
- Develop standard solutions, author self-serve resources, and improve documentation where needed.
- Be the customers voice and use people’s feedback to help improve our product.
- Support Customer Solutions and Sales teams with customer data and technical guidance in pre-sales activities.
- Build and maintain support infrastructure, tooling, and workflows.
- Take part in Sanitys developer community rotation and help answer questions.
- Liaise between customers and internal teams during incidents and escalations.
- Continuously research best practices and learn existing and upcoming features of Sanity’s content platform.
This may be you
- Exceptional communication and organizational skills.
- 3+ years of technical product support or engineering experience.
- Experience with JavaScript, TypeScript, and front-end frameworks like Next.js.
- Experience debugging technical problems with other developers and end-users.
- Passion for helping others be successful and fulfil their potential.
- Demonstrated capacity to quickly learn new concepts and technologies.
- Self-starter who takes initiative and is energized when there is no obvious solution.