About the Role
Title: Support Representative (Spanish Bilingual)
Location: Remote Remote PH
JobDescription:
The Spanish Bilingual Support Representative will be responsible for effectively communicating with clients in Spanish and English through calls, emails, and text messages.
Job Responsibilities
- Outreach: Initiate contact with clients to address various matters such as document submissions, invoice payments, and general inquiries.
- Document Management: Request necessary documents from clients and ensure that they are completed accurately and in a timely manner. Guide clients through the signing process as needed.
- Invoice Management: Notify clients of overdue invoices and provide assistance with payment processing if required.
- Customer Support: Handle incoming calls from clients regarding queries related to document signing, invoice payments, and other business matters. Explain the company’s business model and the rationale behind invoicing practices.
- Training: Educate clients on the company’s business model, services offered, and any relevant policies or procedures.
Requirements
- Fluent in Spanish and English, both written and verbal.
- Excellent communication skills with a customer-centric approach.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Proficient in basic computer applications and comfortable using communication tools such as email and messaging platforms.
- Previous experience in customer service or support roles preferred.
- Ability to adapt to changing business needs and work effectively in a fast-paced environment.
System Requirements
- At least 15mbps for main internet and at least 10mbps for backup
- A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
- Note: Back-ups should still be able to function when there is a power interruption
- A webcam
- Noise-canceling USB Headset
- Quiet, Dedicated Home Office
- Smartphone