Be the calm voice on the other side of the screen when patients, providers, and pharmacies need help right now. If you’re equal parts tech-troubleshooter and people-person, this role puts you on the front line of virtual care, 24/7.
About Fabric Health
Fabric Health helps healthcare teams move faster by reducing administrative load with intelligent automation, making care delivery dramatically more efficient. They unify the care journey from intake to treatment so clinicians can focus on patients, not paperwork. They’re mission-driven and trusted by major health systems, with strong investor backing.
Schedule
• Fully remote, full-time
• 24/7 operations coverage required
• Mandatory rotating shifts, including evenings, weekends, and holidays
• Fast-paced environment with shifting priorities and high attention to detail expected
What You’ll Do
• Provide Tier 1 support for telehealth users (patients, providers, pharmacies) via phone, chat, and email
• Onboard patients and troubleshoot platform/technical issues with clear, step-by-step guidance
• Handle point-of-service tasks like visit prep, payment collection, patient tracking, prescription handling, and record tracking
• Investigate, triage, and resolve issues quickly, keeping the experience smooth and compassionate
• Enter and maintain confidential patient information accurately (HIPAA-compliant documentation required)
• Document all customer interactions and workflows in Zendesk
• Contribute to support documentation like FAQs, guides, and self-serve resources
• Collaborate with clinical teams and Tier 2 support to resolve escalations and share user feedback
• Stay current on product updates, best practices, and basic industry trends to improve support quality
What You Need
• 1–2 years of customer service experience (support, call center, help desk, or similar)
• Full availability for rotating shifts including nights, weekends, and holidays (non-negotiable)
• Strong written and verbal communication skills with empathy and professionalism
• Comfort troubleshooting general tech issues and explaining solutions to non-technical users
• Excellent organization, time management, and attention to detail in a high-volume environment
• Ability to work independently with minimal supervision and make sound judgment calls
• Working knowledge of Google tools (Docs, Sheets, etc.)
• Familiarity with Zendesk (plus: Zendesk WFM and Maestro QA)
Benefits
• Salary range: $35,000–$45,000 per year (based on location and experience)
• Remote-first flexibility (within the rotating schedule requirement)
• Mission-driven work supporting patient care and clinical efficiency
• Collaborative environment with cross-functional exposure to clinical and product teams
Ready to get in the mix? Roles like this move fast when they find the right person.
If you like solving problems, keeping your cool, and making someone’s day easier, this is your lane.
Happy Hunting,
~Two Chicks…