About the Role
Support Team Lead
- 8610 South Sandy Parkway, Sandy, UT, USA
- 18.00-20.00 per hour
- Hourly
- Full Time
We are looking to hire a full-time Customer Support Team Lead to champion our customer support squad! Are you a customer service rockstar? Do you enjoy coaching others? Are you looking for the opportunity to work from home? Well, buckle up because this gig comes with competitive pay ($18 – $20/hour based on experience) and perks that’ll make you grin!
A DAY IN THE LIFE OF A CUSTOMER SUPPORT TEAM LEAD
As a team lead, you start work each day excited to provide solutions wherever they are needed. Leading by example, you work side-by-side with your team. You provide exceptional customer service, handle escalations, help to manage the schedules of your team members, and perform other supervisory tasks. Your excellent communication skills are critical as you spend a lot of time collaborating with our Customer Support Manager on the needs of the team.
This is a “producing” role, meaning that you’ll be working on client communications alongside your team, as well as performing leading tasks. You perform regular 1:1s with each team member, providing feedback as needed. When questions come into our chat, you are quick to answer them. If you don’t know the answer, you know how to find it! You enjoy using your awesome leadership skills to help keep our customer service and client support team working well.
QUALIFICATIONS
- Ability to dig in and troubleshoot any issue
- The ability to multitask to work on multiple conversations
- The ability to prioritize important tasks and coach team members how to do this too
- 1 year of experience in customer service minimum. Support in a SaaS environment is preferred.
- Experience in de-escalation preferred
- Experience in leadership preferred
- Knowledge of Agile methodology preferred