About the Role
Systems Support Specialist Associate, Call Center
Location: Aurora, CO, United States
Category: Information Technology
Job Type: Full Time
Job Description:
Summary:
This is a full-time (40 hrs/wk), exempt/salary position on UCHealth’s Epic Help Desk Call Center Team. You may be based in Metro Denver, Fort Collins or Colorado Springs. This is a 100% remote/work-from-home position, but you must reside in Colorado. Travel among UCHealth sites may be required. Provides training, support and troubleshooting to assist end users with their use of designated software systems across multiple system applications and interfaces.
Responsibilities:
- Tests and troubleshoots existing and proposed assigned system(s). Provides analysis of the usage and return-on-investment of installed and proposed assigned system(s).
- Documents end user issues and recommends steps to prevent recurrences. Consults with all clinic/dept roles to train, and reinforce workflow. Assists clinics with documentation to meet program and government requirements.
- Collaborates on reporting requests, including creating reports or writing specifications for custom reports.
- Learns and forms relationships with other resources to help ensure I.T. functionality and accessibility.
Requirements:
- High School Diploma or GED
- 1 year in current job family or equivalent position
Preferred:
- Call Center experience highly desired
- Epic experience
- We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives.