About the Role
Title: T1 Gaming Technical Support – LATAM -Tickets (3776)
Location: Remote – Brazil
Category: New Mods
Job Description:
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Technical Customer Support!
Do you have a Tech Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects… then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.
Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.
This is a great opportunity for a gaming technical wizard to be involved in a long-term, competitive-rate project. Candidates who are willing to dedicate more hours to this project will be prioritized (30-40 hours per week).
The successful candidate will be given a thorough orientation and several weeks of project shadowing will be provided at full pay (both the orientation and shadowing).
Hours (all times Pacific):
3 am – 6 pm PST
Hourly Pay Rate:
To be discussed in the interview phase
Commitment:
20 hours per week
90 days
Language:
English
Ideal Skills Needed:
- Available for at least 20 hours per week (8 of these hours are weekend mandatory)
- Very strong attention to detail
- Looking for those who have robust knowledge of video game/video game culture, with an interest in general pop culture
- QA experience
- Customer support experience
- Salesforce experience (or other CRMs)
- English fluency required (language test will be required)
- Any game developer history or asset creation is a plus