Job Description
Seasonal Tax Associate (Remote)
Remote (U.S.)
Employment Type: W2 Hourly (3-6 months)
Job Category: Finance
Job Number: 1986
Job Description
JDA TSG‘s Tax Services Group is hiring Seasonal Tax Preparers for the upcoming tax season. If you are looking for Seasonal work beginning in January 2024, and have an active PTIN, we would love to speak with you about joining our team. We offer flexible hours, 100% remote work (in the U.S.) starting at $27 per hour (plus incentives and bonuses)!
We want you to leverage your knowledge, experience, and expertise to ensure a fantastic customer experience. You will provide tax support and advice via video, phone, and chat, helping customers work on their returns. You will not be preparing or filing returns, although an active PTIN is required. We need folks who can work the entire season from mid-January through April 15th 2024.
What You Get:
- A W2 role starting at $27 per hour + benefits including 401K, perks and other incentives.
- Work from mid-January through April 15th 2024, averaging 25 – 35 hours a week (Yes! Even during the height of the season!)
- Work 100% remote, from the comfort of your home or office.
- Flexibility on when to work, we staff Mornings, Midday and Evenings, 7 days per week
- Comprehensive training and support from our management team, who are committed to helping you excel in the role.
Who You Are:
- You are friendly and reassuring, passionate about customer service and problem resolution, and comfortable interacting over video and chat. (Dedicated hardwired internet connection required.)
- You are the go-to for all things tax: you have at least 3 seasons filing 30 or more individual and small business tax returns, using tax prep software in a tax practice/retail setting.
- You avoid tax jargon and answer customers’ tax preparation questions using language they understand.
What You Will Do:
- Provide tax support and advice over video, phone, and chat, helping customers work on returns (Active PTIN required. You are not preparing or filing returns directly.)
- Ensure an excellent customer experience using your expertise in tax preparation, technology troubleshooting, and resolving tax issues there is a script that you will follow to help guide your responses.
- Carefully document all customer interactions.