Job Description
Title: Teacher Support Advisor (Taiwan)
Location: Based in Taiwan Annual Salary: $14,472 USD ($8.04 per hour)
Contract: 37.5 Hours per week
Line Manager: Kevin Williams Recruiter:Meikay Cheng
This is a remote position based in Taiwan. Your hours will be spread across the week including some late shifts and weekend shifts (Tuesday – Saturday between 7am and 6pm local time). Full training will be provided and you would need to work 9am-5.30pm Mon-Fri for the first two weeks for training.
As Twinkl develops we want to ensure that whenever a teacher has an issue or needs our help that we can provide the best service and help them as quickly as possible. As such we are looking for enthusiastic educators to join us to help Twinkl members across the globe.
Ongoing projects/how youll spend your day:
Youll be joining our exceptionally lovely customer support team to help provide our members with a world-class customer service experience! Youll be working as part of an established team of teachers answering queries via phone, email, social media, and Twinkls messenger tool. You’ll help our members get the most out of their subscription by answering any questions they have quickly and efficiently. Youll advise educators and parents around the world on our resources, memberships, and accounts.
To succeed in the role, you will:
As a Teacher Support Adviser, youll be the first point of contact for our customers. As such, youll be an expert on our products, services and resources, acting as an ambassador for the brand by living and breathing our values: Lead the way, go above and beyond, do the right thing and be lovely.
In this role, you will:
- effectively solve problems for Twinkl members around the world in regards to their account and membership via phone and written communications.
- assist educators, parents and carers with finding resources based on a given criteria.
- communicate with tech advisers to help solve technical queries.
- communicate with resource creators and designers to request new resources and amendments to current resources as suggested by Twinkl members.
- educate customers on our memberships without selling.
- work closely with product owners, segment managers, and country managers to keep up-to-date with changes, and support TwinklCares with answering queries.
- build transferable skills such as time management, listening skills, and adaptability.
- develop side projects whilst meeting targets.
Youll work with:
- customer facing teams including customer support, schools, social media, product owners, segment managers, and country managers.
- other departments across the company, such as Design, as well as any partner companies within the Hive as and when required.
Requirements
We’re interested in anyone who meets one, or a combination of the following:
Core Skills:
- A background of teaching from within the classroom
- A good understanding of the current Australian curriculum
- Excellent communication skills with attention to detail, a thorough understanding of spelling and grammar, and a good phone manner
- Strong IT skills & understanding of IT systems
- Facilities to work efficiently from home (reliable internet and access to own computer)
Beneficial but not essential:
- A background of working within a customer support environment
- A thorough understanding of social media
Soft Skills:
- Is good fun to be with and has the ability to communicate well with others
- Is organised, able to work to deadlines, and manages time effectively
- Is able to communicate with colleagues and our external partners effectively, both written and verbally
- Has a hard work ethic, is passionate, driven and loves what they do
- Is honest, trustworthy and reliable
- Produces quality work and is ready to learn new skills
Qualifications & Experience:
- Relevant Education qualification