About the Role
Title: Technical Account Manager II
Location: Remote US
Reports to: Manager, Technical Account Management
Compensation range: $120,000 to $130,000 base with on target earnings of $150,000 to $165,000, plus equity
Job Description:
What We Do:
Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access.
Today’s cyber-attacks aren’t limited to large organizations with the security tools that can ward off threats. Hackers don’t discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy.
Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products, including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training.
Join the hunt and help us stop hackers in their tracks!
What You’ll Do:
The Huntress team is looking for a highly motivated and highly collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. TAM’s at Huntress constitute as the primary technical liaison post sales. The TAM is responsible for ensuring customer satisfaction through their duties of providing high quality post-sales technical support with a consultative approach. Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions which drive long term healthy partner/customer relationships.
Responsibilities:
- Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serving as an internal advocate for customers, responding to customer escalations, and proactively escalating as needed
- Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically lead QBRs
- Technical Sales Enablement: Participate at events to lead training sessions on product usage and best practices
- Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements
- Training/Onboarding: Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption and accelerate time to value. Develops an understanding of customers’ business needs and educates on how they can improve their security posture with Huntress
- Account Growth: Identifies up-sell and cross-sell growth opportunities during technical account reviews
- Strong self-starter with the ability to work independently
- Spot opportunities for improvement in a fast-moving environment
- Comfortable traveling 25% of the time and meeting face-to-face with customers
- Comfortable presenting in front of groups
What You Bring To The Team:
- 4+ years of experience working in Technical Account Management, pre-sales, or similar work
- Experience in an endpoint or network security space – i.e., AV, EDR, incident response, forensics, SIEM, firewall, HIPS/IDS, etc.
- Experience working in or with MSPs and/or VARs
- Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives
- Effective time management and organizational skills
Preferred Experience:
- Experience with malware, threat intelligence, and/or sandbox analysis
- Experience with programming or scripting languages such as PowerShell, Python, and Bash
- Experience with cloud platforms such as AWS, Azure, GCP, etc.
- Familiarity with MSP tools such as RMMs and PSAs
- Familiarity with working with SIEM tools like Elastic, Splunk, etc.