Job Description
Title: AT&T Technical Care Representative Kosice: Full-time and Part-time Roles
Location: Kosice Slovakia
As a Technical Care Representative, you ll be the voice of AT&T for the millions of customers using our service a premiere bundle of advanced TV, high speed internet, and digital home phone. You ll play a vital role in shaping the customer experience with everything from basic technical advisory to troubleshooting and scheduling repairs. We re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future and ours.
Delivering best-in-class service is just the beginning. At AT&T, we re dedicated to keeping our customers connected with the people, entertainment, and information they care about most. Whether you re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.
What s in it for you? As an employee of AT&T you ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.
To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 24/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus but is not essential.
Key Responsibilities:
- Respond to customer phone calls as the ‘first line’ of technical support for AT&T
- Ensure a positive experience by providing the right customer solution
- Handle a range of issues related to AT&T products & services.
Key competencies and skills:
- Advanced spoken English: B2-C1 level
- Logical thinking and a passion for problem solving
- An interest in technology and a willingness to learn.
- PC/Windows proficiency
- Good organization skills and attention to detail
- A resilient attitude and work ethic for a fast-paced team environment
- Able to work in a 24/7 shift environment.
Essential information:
Contract type: Unlimited
Working hours: 24/7, 8 hours shifts. Current shift schedule is from 11.00 am to 6.00 am CET including weekends.
Part-time opportunity: As well as full-time positions we offer part-time roles too, but you must be willing to work full-time for the initial 6-8 weeks of your training period. Your initial contract will be one (1) year fixed term. We offer flexibility to work between 20-32 hours per week aligned to these shift patterns: Monday Friday: from 8PM to 5AM; Saturday & Sunday: from 1PM to 5AM
Salary: from 1190 EUR p/month. Your actual salary will be higher based on skill increments and shift working premiums; as a guide the average salary is ~1420 EUR p/month. High performing employees may receive bonuses of up to ~175 EUR p/month and all employees are eligible for a discretionary annual company bonus ~5% of base annual salary. Terms and conditions apply. Quoted numbers are pre-tax gross .
Home Office: We support virtual working based on your job performance and having the appropriate home office environment quiet, distraction free, and fast, reliable internet access. As a business, we always reserve the right to call employees back to the office at any time to meet the needs of our customers. You should expect to spend the first 90 days of your employment in the office. After that, your supervisor will review your request, basing approval on work performance and home office requirements.