Job Description
Title: AT&T Technical Care Representative Kosice
Location: Kosice Slovakia
As a Technical Care Representative, you ll be the voice of AT&T for the millions of customers using our service a premiere bundle of advanced TV, high speed internet, and digital home phone. You ll play a vital role in shaping the customer experience with everything from basic technical advisory to troubleshooting and scheduling repairs. We re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future and ours.
Delivering best-in-class service is just the beginning. At AT&T, we re dedicated to keeping our customers connected with the people, entertainment, and information they care about most. Whether you re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.
To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 24/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus but is not essential.
Key Responsibilities:
Respond to customer phone calls as the ‘first line’ of technical support for AT&T
Ensure a positive experience by providing the right customer solution
Handle a range of issues related to AT&T products & services.
Key competencies and skills:
Advanced spoken English: B2-C1 level
Logical thinking and a passion for problem solving
An interest in technology and a willingness to learn.
PC/Windows proficiency
Good organization skills and attention to detail
A resilient attitude and work ethic for a fast-paced team environment
Able to work in a 24/7 shift environment.
Essential information:
Contract type: Unlimited
Start date: May or July 2023
Working hours: 24/7, 8 hours shifts. Current shift schedule is from 11.00 am to 6.00 am CET including weekends.
Salary: from 1430 EUR p/month. Your actual salary will be higher based on skill increments and shift working premiums; as a guide the average salary is ~1600 EUR p/month. High performing employees may receive bonuses of up to ~175 EUR p/month and all employees are eligible for a discretionary annual company bonus ~5% of base annual salary. Terms and conditions apply. Quoted numbers are pre-tax gross